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Terms Of Service

Terms and Conditions

Last Updated: January 14, 2026

Welcome to Aurum Gold Reserve. These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile application, and the services provided by Aurum Gold Reserve (“we,” “us,” or “our”), including the purchase, sale, storage, and delivery of precious metals.

By accessing our platform or creating an account, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. Eligibility and Account Registration

  • Age Requirement: You must be at least 18 years of age or the legal age of majority in your jurisdiction.
  • Account Accuracy: You agree to provide accurate, current, and complete information during registration.
  • KYC Compliance: In accordance with Anti-Money Laundering (AML) regulations, we require identity verification (KYC), including government-issued ID and tax identification.
  • Security: You are responsible for maintaining the confidentiality of your account credentials.

2. Trading and Pricing

  • Market Volatility: The price of gold is highly volatile. Prices can fluctuate significantly within seconds.
  • Price Fixation: Prices quoted are linked to live market "spot prices." A price is only "fixed" once an order is confirmed and payment is initiated.
  • Execution Refusal: We reserve the right to cancel orders due to technical errors or extreme market conditions.

3. Payments and Fees

All payments must be made via bank transfer or approved electronic methods. We do not accept cash. All purchases are subject to a "premium" over the spot price to cover minting and administrative costs. Recurring storage fees apply for holdings kept in our secure vaults.

RISK DISCLOSURE: Investing in precious metals involves significant risk. The value of your holdings may go up or down. Aurum Gold Reserve does not provide financial, legal, or tax advice. Consult with a professional advisor before making investment decisions.

4. Storage and Custody

Unless otherwise specified, all gold held with Aurum Gold Reserve is allocated, meaning you hold legal title to specific, physical bars or coins. Metals are stored in high-security, third-party insured vaults and are subject to regular independent audits.

5. Physical Delivery and Redemption

Users may request physical delivery of their holdings at any time. Delivery is subject to shipping fees and mandatory insurance. You must inspect the package upon receipt and report any discrepancies within 48 hours.

6. Limitation of Liability

To the maximum extent permitted by law, Aurum Gold Reserve shall not be liable for losses resulting from market fluctuations, system outages, or indirect, incidental, or consequential damages.

7. Governing Law

These Terms are governed by the laws of your jurisdiction. Any disputes arising from these Terms shall be resolved through binding arbitration in the designated legal seat of Aurum Gold Reserve.

Contact Information

If you have questions regarding these Terms, please contact our Legal Department:

  • Email: [email protected]
  • Address: 15169 N Scottsdale Rd. Suite 205. Scottsdale, AZ 85254